Refund and Returns Policy

 

HauzEssentials Refund and Returns Policy

Effective Date: 1/17/2025

1. Overview
This Refund and Returns Policy outlines the terms and conditions governing the return, exchange, and refund of products purchased from HauzEssentials. By making a purchase from HauzEssentials, you agree to the terms set forth in this policy.

2. Return and Refund Period
Our refund and returns policy is valid for thirty (30) calendar days from the date of purchase. If thirty (30) calendar days have passed since your purchase, we are unable to offer a full refund or exchange.

3. Eligibility for Returns
To qualify for a return, the item must meet the following conditions:

  • Unused and in the same condition as received.

  • Returned in its original packaging.

  • Accompanied by a valid receipt or proof of purchase.

4. Non-Returnable Items
The following items are ineligible for return:

  • Perishable goods (e.g., food, flowers, newspapers, magazines).

  • Intimate or sanitary products.

  • Hazardous materials, flammable liquids, or gases.

  • Gift cards.

  • Downloadable software products.

  • Certain health and personal care items.

5. Partial Refunds
Partial refunds may be granted at our discretion in the following cases:

  • Books with evident signs of use.

  • Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records.

  • Items not in original condition, damaged, or missing parts due to causes not attributable to our error.

  • Items returned more than thirty (30) days after delivery.

6. Refund Process
Upon receipt and inspection of the returned item, we will notify you via email regarding the approval or rejection of your refund. If approved, the refund will be credited to your original method of payment within 30 days.

7. Late or Missing Refunds
If you have not received your refund within the expected time frame, please take the following steps:

  • Recheck your bank account.

  • Contact your credit card issuer; processing times may vary.

  • Contact your bank for any pending transactions. If you have completed these steps and have not received your refund, contact us at info@hauzessentials.com.

8. Sale Items
Only regular-priced items are eligible for refunds. Sale items are non-refundable.

9. Exchanges
Exchanges are provided only for items that are defective or damaged. To initiate an exchange, email us at info@hauzessentials.com and send your item to:
HauzEssentials Returns Department
8 The Green, STE A,
Dover, DE 19901, USA

10. Gifts

  • If the item was marked as a gift and shipped directly to you, a gift credit equal to the return value will be issued.

  • If the item was not marked as a gift or was shipped to the gift giver, refunds will be processed to the original purchaser.

11. Shipping Returns

  • Customers are responsible for return shipping costs, which are non-refundable.

  • Return shipping costs will be deducted from the refund amount if applicable.

  • We recommend using a trackable shipping service or purchasing shipping insurance for valuable items. We do not guarantee receipt of returned items.

12. Contact Us for Assistance
For further assistance with refunds and returns, contact us at:
Email: info@hauzessentials.com
Mailing Address: HauzEssentials Returns Department
8 The Green, STE A,
Dover, DE 19901, USA